Refund and Return Policy

Last updated: January 2026

At GrecusNordic.com, we aim to provide high-quality machinery, equipment, and spare parts.
This policy explains the rules for returns, refunds, and cancellations for both private consumers (B2C) and business customers (B2B).

1. Right of Withdrawal (Consumers Only – B2C)

If you are a private consumer purchasing online, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, in accordance with Danish and EU consumer law.

To exercise your right of withdrawal, you must notify us in writing within the 14-day period.

Withdrawal Period

The withdrawal period expires 14 days after the day you receive the product.

2. No Right of Withdrawal for Business Customers (B2B)

Purchases made by business customers are not covered by the statutory 14-day withdrawal right, unless otherwise agreed in writing.

3. Return Conditions

Returned goods must meet the following conditions:

• The product must be returned in the same condition as received
• The item must be properly packaged
• Any accessories, manuals, or included parts must be returned together with the product
• The buyer is responsible for handling the goods carefully until return

We reserve the right to reduce/reject the refund if the product has been used beyond what is necessary to inspect it.

4. Non-Returnable Items

The following items cannot normally be returned:

• Custom-made or specially ordered products
• Goods that have been clearly used, mounted, or damaged
• Spare parts ordered specifically for a machine or customer
• Services already performed (e.g., installation or repair)

5. Return of Used Machinery

Used machinery is generally sold as seen and is not covered by the consumer withdrawal right when purchased on-site or after inspection.

For online purchases of used machinery, return conditions will be assessed individually due to transport, registration, and usage factors.

6. Refunds

Once we have received and inspected the returned goods, we will process the refund.

Refunds will be made using the same payment method as the original purchase unless otherwise agreed.

Refund Timing

Approved refunds will normally be processed within 14 days after we receive the returned item.

7. Return Shipping Costs

• Consumers are responsible for return shipping costs unless the return is due to an error or defect.
• For heavy machinery or pallet shipments, return transport must be arranged in cooperation with GraecusNordic.com.

8. Damaged or Incorrect Deliveries

If you receive a damaged item or the wrong product, you must contact us immediately.

Please provide:

• Order number
• Photos of the damage
• Description of the issue

We will offer repair, replacement, or refund depending on the situation.

9. Complaints and Warranty

Consumers (B2C)

Consumers have a statutory right to file a complaint within 24 months under Danish consumer law.

Business Customers (B2B)

Business customers must submit complaints in writing within 8 days after discovering a defect.

Warranty terms for machinery may vary depending on whether the goods are new or used.

10. Contact for Returns and Refunds

To request a return or refund, please contact us at:

GarecusNordic.com (owned and operated by Bredsgaard A/S)
Parallelvej 19, 8620 Kjellerup, Denmark
CVR: 33755147
Email: sale@graecusnordic.com
Phone: +45 89 70 70 89